Where support tickets and delivery projects meet.
Entiks is an enterprise platform that unifies inbound support ticketing — with SLA enforcement, email ingestion, and AI-powered triage — alongside Gantt-based project delivery, all inside a single multi-tenant workspace.
Personal Ticket Assistant
Your smart focus plan for today
- 42m left
Resolution SLA expiring on #4790
IT Support · Database replica lagging
- Blocked
#4815 has been blocked for 2 days
Network · VPN drops for remote staff
- Overloaded
d.novak is carrying 9 open critical tickets
Team load above healthy threshold
- Waiting
#4771 waiting on requester reply for 3 days
Vendor · License renewal
One place. Every request. Every project. Every deadline.
Entiks removes the gap between “someone reported an issue” and “the work is tracked and delivered” — combining support ticketing and project execution in one intelligent workspace. No context-switching. No scattered email threads. Just structured, measurable work.
Organisation → Projects → Tickets
A clear 3-level structure so teams always know where work belongs, who owns it, and how it connects to the bigger picture.
Organisation
The top-level workspace — contains all Projects, Business Projects, members, billing, and settings. One org can host multiple teams and departments.
Projects
Containers for support tickets. Each Project has its own Kanban board, SLA rules, inbound email address, categories, departments, and members.
Tickets
The core unit of work. Every ticket has a priority, assignee, SLA clock, category, tags, attachments, a checklist, and a full comment timeline.
Everything in one platform.
Entiks replaces the patchwork that slows modern teams down — helpdesk, project tool, Gantt app, and email client — with one coherent platform.
More than ticket tracking.
Entiks combines structured work management with AI intelligence, real-time notifications, and analytical insight — so managers know what's happening before they have to ask.
AI-first workflows
Entiks AI improves ticket descriptions with a confidence score, generates complete Business Project structures from plain text, and surfaces proactive alerts on your personal dashboard.
SLA enforcement built in
Response and resolution targets per priority — calculated against real working hours, timezones, and holiday calendars. The AI Ticket Assistant alerts you before SLAs breach, not after.
Analytics that replace status meetings
SLA compliance, resolution times, ticket aging, and assignee performance — with a live daily timeline. The organisation dashboard aggregates every project into one view.
Every request tracked. Every deadline visible. Every teammate clear on what's next.
Start your free trial today — no credit card required, full access to core features during the trial.
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