We built Entiks because we ran out of patience with scattered tools.
Entiks is the enterprise platform for teams that handle both inbound support and planned delivery — built for operations managers, IT leads, and heads of delivery.
Most teams juggling inbound support and delivery projects end up with the same stack: a helpdesk tool for tickets, a project management tool for delivery, Slack for everything else, and a shared spreadsheet for the parts neither tool handles. Every context switch costs time. Every sync costs morale. And when SLAs breach, nobody finds out until the client calls.
Entiks was built to close that gap. Support tickets and Business Projects are both first-class — the same team can manage inbound requests on a Kanban board and plan delivery work on a Gantt chart without leaving the platform. SLA clocks run in the background. The AI Ticket Assistant surfaces problems before they become incidents. Email lands as tickets automatically.
The name comes from the Slovenian word for entity — because the core idea is simple: every piece of work is an entity that deserves structure, ownership, and accountability.
No Tasks. Only Movement.
Built for operational teams
IT service desks, professional services agencies, software organisations, and operations teams — anyone managing both inbound requests and planned delivery.
SLA-aware by design
Every ticket has an SLA clock. Every breach is tracked. Every deadline is visible — before it's missed, not after.
AI that earns its place
We add AI where it solves a real problem: improving ticket descriptions, generating project structures from plain text, and surfacing proactive alerts.
One platform, not a patchwork
Email ingestion, Gantt charts, time tracking, Slack webhooks, external ticket sharing — all built in, not bolted on.