No Tasks.
Only Movement.
Entiks unifies inbound support ticketing, SLA enforcement, and Gantt-based project delivery in one intelligent workspace — built for teams that can't afford to drop the ball.
No credit card required · works with Slack, Teams & Discord
Meets your team where they already work
Your requests live in email, Slack, and a spreadsheet that's two days out of date.
Support tickets in one tool. Delivery projects in another. SLAs you only notice after they've breached. Entiks is the single place where every request is tracked, every deadline is visible, and every teammate knows what to do next.
8-stage
Kanban workflow from Opened to Resolved
SLA-aware
Deadlines on work hours, timezone & holidays
Email-native
Inbound messages become tickets automatically
AI-first
Proactive alerts before problems become crises
Everything from a ticket landing to a project shipping.
SLA management
Set your targets once. Entiks tracks them forever.
Define response and resolution targets per priority, scoped by department or category. Deadlines are calculated against your team's real working hours, timezone, and holiday calendar — and the AI Assistant warns you before anything breaches.
- Per-priority targets for Low, Normal, High, and Critical
- Work-hours, timezone, and holiday-aware countdowns
- Breach tracking built into every dashboard
SLA policy · IT Support
Mon–Fri · 09:00–17:00 · CETAI Ticket Assistant
The team lead that never sleeps.
On the personal dashboard, the AI Ticket Assistant scans your active tickets and surfaces exactly what needs attention — SLA expiring, blocked work, overloaded assignees, or a customer waiting on a reply. The Health Score gives you the state of your org at a glance.
- Proactive alerts ranked by severity
- Org Health Score from critical, high-risk, and blocked work
- AI ticket suggestions sharpen descriptions on create
Personal Ticket Assistant
Your smart focus plan for today
- 42m left
Resolution SLA expiring on #4790
IT Support · Database replica lagging
- Blocked
#4815 has been blocked for 2 days
Network · VPN drops for remote staff
- Overloaded
d.novak is carrying 9 open critical tickets
Team load above healthy threshold
- Waiting
#4771 waiting on requester reply for 3 days
Vendor · License renewal
Ticket Health
Needs attention
Business Projects
Planned delivery deserves more than a ticket.
Business Projects are a first-class project type — separate from support queues. Structure work into milestones and work items, assign members with allocation percentages, log time for billing, and see everything on an interactive Gantt chart.
- Milestones and work items with estimated vs. logged hours
- Gantt zoom from a 2-week sprint to a full-year roadmap
- Allocation percentages and completion overlaid on each bar
Client Delivery · Gantt
Discovery
Build
Launch
Analytics & reporting
Stop guessing. See where your team's time goes.
Total, open, overdue, and unassigned counts. SLA breach rates. Average resolution and first-response times. Ticket aging buckets and assignee breakdowns. A live timeline of created vs. resolved tickets replaces the weekly status spreadsheet.
- KPI cards for the metrics that matter
- Created vs. resolved timeline and aging distribution
- Organisation-level rollups across every project
Open
142
Overdue
8
SLA breaches
3%
Avg. resolution
6.4h
Created vs. resolved · last 7 days
The busywork handles itself.
No copy-pasting emails. No recreating the same ticket every month. No writing status updates for customers who just want to know where things stand.
Email-to-ticket
Give a project an inbound address. Every message becomes a ticket — sender, subject, and attachments preserved. Replies add comments automatically.
Recurring tickets
Configure any ticket as a template on a daily, weekly, monthly, or custom schedule. Entiks creates it on time, every time — with the same assignees and tags.
External sharing
Generate a secure, token-based link for any ticket. Customers see status and thread without an account. Revoke access whenever you're done.
Recurring ticket
Configure how often this ticket should be created again.
Repeat every
This ticket will repeat every 1 week.
Start date
Time
End date (optional)
Turn any ticket into a daily, weekly or monthly template — created on time, every time, with the same tags and participants.
Know the state of your team before you send a single message.
The personal dashboard is your command centre. The AI Ticket Assistant surfaces the highest-priority issues right now. The Health Score gives you an at-a-glance read on ticket hygiene. No spreadsheet. No Slack thread. Just the signal.
- Health Score — aggregated ticket hygiene across projects
- Team Load Summary — see who has capacity at a glance
- My Work Queue — everything assigned to you, in one place
- Organisation view — every project rolled into one overview
Built for the whole team, at scale.
Roles & permissions
Layered role-based access at the organisation, project, and Business Project level — from Admin down to Viewer. Invite by email with a role pre-assigned.
Notifications & integrations
Connect Slack, Microsoft Teams, and Discord. Choose which events fire — created, assigned, closed, comment added, or SLA breached — per integration.
Community Hub
An internal home for product updates, a public roadmap, polls, and ideas with upvotes. Keep everyone aligned without another all-hands.
One platform, shaped to how your team works.
Turn a flooded inbox into a board that runs itself.
Every email to your IT address becomes a ticket, SLA clocks start the moment it opens, and agents get pinged in Slack before a deadline slips.
- Email ingestion creates tickets automatically — sender, subject, and attachments preserved
- Per-priority SLA rules with work-hours and holiday-aware deadlines
- AI Ticket Assistant flags breaches, blocked tickets, and overloaded agents
Start free. Scale when you're ready.
Every plan replaces a stack of tools. No tool sprawl, no per-feature surprises.
Free
1–2 people getting started
€0/ month · no credit card
Start free- 8-stage Kanban & priorities
- Categories & tags
- In-app notifications
- External ticket sharing
- 2 users · 1 project · 100 tickets/mo
Basic
Small teams that need more capacity
€19.99/ month
Choose Basic- Everything in Free
- 5 users · 5 projects
- 1,000 tickets / month
- 500 AI credits / month
Pro
Growing teams that need automation
€69/ month
Choose Pro- Everything in Basic
- SLA, email automation & recurring tickets
- Slack, Teams & Discord webhooks
- API & MCP access
- 15 users · 10,000 tickets/mo · 5,000 AI credits
Business
Advanced teams managing workflows at scale
€149/ month
Choose Business- Everything in Pro
- Advanced audit export
- 50 users · unlimited projects · 10 inboxes
- 50,000 tickets/mo · 25,000 AI credits/mo
Seat, project, ticket and AI-credit limits scale with every plan. Compare all features →
Questions, answered.
Start your free trial today.
Bring support and delivery into one workspace. Set up your first SLA rule, connect your inbox, and watch the busywork disappear.